There are several advantages to hosting your business phone system in the cloud:
In addition to the standard features you’d expect from any business phone system, Cloud-based systems can take advantage of their online nature to offer unique benefits to your business. One feature a Cloud-based service might offer that a traditional system can’t is a webphone. A webphone is a browser-based application that allows you to make calls right from any web browser.
Another useful feature of Cloud phone systems is CRM integration. The phone system can access your CRM (customer relationship manager) software and log any calls you make, which can give you more time for other tasks. Many of the advantages of Cloud-based phone systems revolve around freeing up time and resources—two commodities that small businesses often lack.
An auto attendant is another great feature of cloud phone systems. These are automated voice messages that say, “press 1 for customer service, press 2 for sales,” and so on.
Like other VoIP phone systems, it’s really easy to obtain a toll-free number—or to obtain additional phone numbers—for your office. You can have unlimited inbound or outbound calls without worrying about bandwidth problems, as you may have with a mobile phone service provider.
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Cloud-based phone systems offer several major advantages over traditional, on-site setups:
Low Up-Front Cost — Because it’s hosted by a service provider, you don’t have to worry about maintenance and day-to-day upkeep of a Cloud-based phone system. You also don’t need to worry about purchasing and installing equipment, which is one of the major hurdles of an on-site business phone system. Employees represent users in the communications software, but you have the choice to upgrade to new phone lines or desk phones to be added to the office. This offers significant cost savings compared to older business phone systems.
Ease of Use — Making changes and administering the phone system is easy thanks to management portals offered by service providers.This management can be especially noticeable when it comes to maintenance. With a cloud based system, the hosting provider is responsible for upkeep and ensuring the system remains functional. Small businesses may not have the resources to dedicate to maintaining a phone system, making this service a huge help. The web apps many cloud phone systems use for management are also typically very user-friendly, so it’s easy for users to adjust their own preferences—without needing an IT pro to help.
Scalability — Scaling with a Cloud phone system is as easy as logging in and adding a user and phone. This is a major benefit for fast-growing small businesses. Any business with multiple employees and phone numbers will find this very useful. Each employee, whether inside or outside of the office, is simply a new user in the business communication software, and there is no need for additional hardware. This makes it a very scalable solution, you only pay for what you need and add seats/licenses as your need grows.
Easy Remote Access — You’re not tied to any physical location for communications with a Cloud phone system. All you need is a working internet connection and an IP phone or softphone app. This is great not only for remote workers but also for businesses with multiple offices, since you need only one administrator, rather than one for each site. Many cloud communications providers also offer web and mobile apps for easy access and use. This makes cloud phones a highly practical unified communications solution. Research has shown that companies who use internet phones can increase employee productivity by 3.9 hours per week by keeping them connected to work more easily.
Reliability — Thanks to what is known as geographic redundancy—having multiple servers in different physical locations that act as backups for each other—downtime with Cloud phone providers is extremely low. This is, of course, critically important for a business. If phones are your main line of communication with customers and clients, this additional reliability is a major advantage for cloud communications.