Fixed Telephone System

What are business fixed telephone systems?

A business telephone system is an advanced calling network designed to improve communications for small and large organisations and everything in between. Because business telephones are designed to handle the complex needs of businesses, like customer service calls and call routing to get calls to the right person, office telephone systems have capabilities beyond what you would find on a typical residential telephone service.

Some of the most useful capabilities of a business telephone system include the following:

  1. Multiple lines, allowing your business to speak with several customers at once
  2. Voicemail, that stores messages and makes retrieval possible, even when you’re away from the office
  3. Automated features like auto attendant that can answer the phone for you and direct callers to the appropriate extension
  4. Conference calling that allows for more than two people to be on the same call—a great benefit for meetings, especially with remote workers
  5. On-hold music or messages to let callers know that they’re still on an active line

There are a few different types of telephone systems suitable for small office or business use: multi-line, VoIP, PBX, and Cloud-based phone systems. These office phone systems are differentiated primarily by the technology used and the cost and the service provider. Most of the communications functions of one type of system can be replicated on the other systems, but the cost to do so can vary drastically.

NBN Compatible PBX Phone Systems

PBX stands for private branch exchange, and it is essentially a private phone network for the office. It routes incoming and outgoing voice calls through the business’s phone lines and offers a variety of advanced features like call holding, routing to extensions, and conference calling, which are essential for doing business.

A PBX phone system is different from a standard multi-line phone system in that the call switching and routing does not occur directly through the phone unit, but rather is centralised. This makes a PBX more easily scalable and often more cost-effective than a key system. An NBN compatible PBX system can also be hosted in the Cloud (called a host PBX or virtual PBX) and handle VoIP calls (called IP-PBX). These systems are very flexible.

What to Consider, if you’re Ready to make a Decision

When you’re evaluating different service providers, there are a few different factors to take into consideration. Service availability is the first one. The service provider needs to be in your area. Naturally, price is another very important one, and many times there are additional fees to assess. An activation fee often comes with new service. And a third often over-looked factor is the contract length. Is it a year contract? A two year contract? Make sure you know what you’re committing to.

Our promise

Clients will benefit from our technical proficiency and emphasis on customer service.

Multi-line Phone Systems

Multi-line phone systems are phones that can have several lines run through the same unit, allowing the operator to answer each phone number individually or send calls to voicemail. These business phone systems are fairly basic, making them a great fit for many small businesses. Simple 2-to-10 line phone systems have separate telephone units, allowing multiple people to be on a call—say, a receptionist and a manager—at the same time.

More complex 10-to-100+ line phone systems allow for even more employees to take or make calls simultaneously. With either phone system, you can handle a local line or toll-free number.

When shopping for a new multi-line phone system, the biggest thing to look out for is how many lines it supports and compare that to how many users you have on your system. You don’t want to pay for more than you need, but you also want a business phone service that allows you some room to grow.

The multi-line telephone is your basic small business telephone system. It is the sturdy, reliable office phone system that you find in every professional office. It’s the reliable device to unify communication and stay in touch with customers.

Book a Service

Our service includes new telephone system installation and relocation of existing phone systems, supply and maintenance of spare parts, Upgrading of current business phone systems and stock a full range of spare phones for all systems.

Or call us directly 1300 088 088

Head Office

78 Scanlon Drive,
Epping VIC 3076

Contact

This email address is being protected from spambots. You need JavaScript enabled to view it.
1300 088 088

Hours

Mon – Fri: 9am - 6pm
Sat/Sun: Closed