There are a few different types of telephone systems suitable for small office or business use: multi-line, VoIP, PBX, and Cloud-based phone systems. These office phone systems are differentiated primarily by the technology used and the cost and the service provider. Most of the communications functions of one type of system can be replicated on the other systems, but the cost to do so can vary drastically.
What to Consider, if you’re Ready to make a Decision
When you’re evaluating different service providers, there are a few different factors to take into consideration. Service availability is the first one. The service provider needs to be in your area. Naturally, price is another very important one, and many times there are additional fees to assess. An activation fee often comes with new service. And a third often over-looked factor is the contract length. Is it a year contract? A two year contract? Make sure you know what you’re committing to.
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Multi-line phone systems are phones that can have several lines run through the same unit, allowing the operator to answer each phone number individually or send calls to voicemail. These business phone systems are fairly basic, making them a great fit for many small businesses. Simple 2-to-10 line phone systems have separate telephone units, allowing multiple people to be on a call—say, a receptionist and a manager—at the same time.
More complex 10-to-100+ line phone systems allow for even more employees to take or make calls simultaneously. With either phone system, you can handle a local line or toll-free number.
When shopping for a new multi-line phone system, the biggest thing to look out for is how many lines it supports and compare that to how many users you have on your system. You don’t want to pay for more than you need, but you also want a business phone service that allows you some room to grow.
The multi-line telephone is your basic small business telephone system. It is the sturdy, reliable office phone system that you find in every professional office. It’s the reliable device to unify communication and stay in touch with customers.