Onsite Maintenance

OnSite Maintenance Service for Business

Our Onsite Maintenance covers: business phones, cordless handsets, headsets, programming Day light saving, voicemail programming, network setup and other communication services.

Do you currently have a Telephonesonline Onsite maintenance agreement?

In our many years of experience in the Telecommunications industry we have found that many companies don’t fully realise the significance of the investment they make in their telephone system.

The maintenance service agreement that we provide is designed to give our customers absolute peace of mind knowing that this important investment is protected and your business communication secure.

OnSite Maintenance service plans start at very low price: which includes priority service, loan equipment and covers all parts and labour for 12 months. To find out just how affordable this package is, contact our team on 1300 088 088

Maintenance Cover Includes:

  • System Equipment as detailed in the Equipment Schedule of your agreement
  • Service Help Desk for over-the-phone support
  • On-site response including parts & labour – as detailed in our terms and conditions.
  • Priority access to replacement parts
  • Loan equipment if required
  • Software upgrades pertinent to fault rectification
  • Liaison with Telstra for line and service faults
  • Consultation regarding programming and/or relocation
  • Supply of power surge protection
  • A complimentary visit per year to carry out a complete  system check and to clean and disinfect your handsets

Maintenance contract Benefits:

  • Budget and Savings:

    Maintenance aligns a companys budget with its telephone operating costs. If a major failure occurs, the yearly maintenance plan would cover such an occurrence instead of a costly unplanned system failure.
  • Peace of Mind:

    Knowing that your system is covered can give assurance that if major outages happen to your system, it is covered and it will be back up and running without costly repairs.
  • Priority Service:

    Preferred customer status gets you the fastest response time for service while putting your company at the front of the line.
  • Free Annual Technician Visit:

    TelephonesOnline Voice & Data will provide an onsite technician visit to insure your system will stay running smooth. The onsite visit can point out potential problems and correct them before they occur saving you money.
  • Free Phone Support:

    Need help with the operation of a phone handset? Maintenance customers receive free over the phone support included with the maintenance agreement.

If you are looking for an experienced Phone Technician, look no further.

Each Phone Technician employed at TelephonesOnline.com.au is Fully Licensed with the Australian Communication and Media Authority (ACMA) but we believe more important than that, they are also Telstra Accredited.

Other companies and phone technicians claim that they are Telstra accredited but do not have the genuine certification. Ask to see their Telstra authentic Telstra accredited certificate!

Our phone technicians are highly skilled, communication specialists having worked on countless complex business faults and telecommunication equipment around Melbourne, Brisbane, Sydney, Adelaide, Perth and other cities.

Their extensive knowledge will ensure a trouble free connection or fault repair, possibly saving you many hundreds or even thousands of dollars.

These are just some of the phone technician services we offer:

  • Phone System Installation
  • Telephone System Service
  • Business Phone System Maintenance
  • MDF line jumpering
  • MDF phone line connections
  • Telephone systems
  • CAT5 & CAT6 cabling
  • Socket repairs
  • Crackly lines
  • Telephone wiring
  • Line faults
  • ISDN services
  • New phone points
  • PSTN lines


If you are tired of waiting for the networks to get your lines connected, or simply need service on your existing cabling or telephone hardware, you can rely on us to help you in a fast and effective manner. We hold ACMA cabling licenses and provide excellent customer service.

When you book with us, we can arrange a date and time that would suit you best. We are always on time and our prices are hard to beat. If you would like us to assist you with your business telephone system requirements, please call us today. We look forward to hearing from you!

Need more Information?

For more information or to arrange a quote, contact our helpful and friendly staff on 1300 088 088  and they will be glad to discuss your requirements and tailor the best solution to meet the needs of your business.

Our expert team understands telephone systems inside and out and are committed to helping all business enterprises large and small cut costs whilst still offering one of the very best pabx phone system onsite maintenance around.

So call today to find our how our Onsite Maintenance can be made to work for you!

Our promise

Clients will benefit from our technical proficiency and emphasis on customer service.

Book a Service

Our service includes new telephone system installation and relocation of existing phone systems, supply and maintenance of spare parts, Upgrading of current business phone systems and stock a full range of spare phones for all systems.

Or call us directly 1300 088 088

Head Office

78 Scanlon Drive,
Epping VIC 3076

Contact

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1300 088 088

Hours

Mon – Fri: 9am - 6pm
Sat/Sun: Closed