1300 & 1800 Numbers in Australia

What Do They Do & Why Does Your Business Need One?

1300 Numbers in Australia

1300 numbers allow your business to have a single phone number accessible across Australia that allows your customers to call in whilst only being charged at a single flat rate from anywhere in the country.

Having this form of low toll number a gives your business legitimacy and an increased sense of authenticity, showing a professional edge and commitment to your customers by allowing them to make contact with no fear of falling victim to expensive call costs.

When using 1300 numbers, your business you will be able to market a single contact number and have calls redirected to either a single phone number or across multiple phone numbers — ensuring all your valuable calls are answered.

1800 Numbers in Australia

1800 numbers allow your business to have a single phone number accessible in Australia that allows your customers to call at a single flat rate anywhere in Australia. Having low toll number a gives your business legitimacy and an increased sense of authenticity, showing a professional edge and commitment to your customers.

Using 1800 numbers, your business you will be able to market a single number and have calls redirected to either single phone number or multiple phone numbers ensuring your calls are answered.


Telephones Online Two-Hour Activation Promise:
Telephones Online provides a range of ready-to-use numbers which can be activated within two business hours. Contact us to choose the ideal number for your business. (Note: This is available if ordered Monday to Friday, between 9am to 6pm AEST, excluding public holidays.)

Talk to one of our staff to find out more about ordering one for your business. Whether you are a sole trader or have a large organisation with hundreds of employees, investing in a 1300 & 1800 number can generate a significant increase in call volume, and thus generate more leads and sales conversions.

Contact us on 1300 088 088 to arrange yours today.

1300 Numbers Features We Offer:

  • Audio Announcement:

    Play a greeting to your callers announcing your company, for example your might play "Welcome to XYZ Widgets, please wait to be connected

  • Custom Hold Music:

    Play a hold music file of your choice to your callers instead of ringing tones

  • Call Recording:

    Record the phone conversation for playback at a later stage

  • Simultaneous Calling:

    Route incoming calls to multiple simultaneous destinations, often referred to as "twinning"

Yes, we Set Up Business
1300 & 1800 Numbers

What is the Difference Between 1300 and 1800 Numbers?

Both 1300 and 1800 numbers come with exactly the same features and are set up in the same way. These numbers are a good way to attract business from anywhere in Australia.

1300 and 1800 numbers do not rely on your physical location and you can answer calls on any landline or mobile phone in Australia.

They can be used state-wide and you can keep the same phone number for the life of your business, as it is a virtual service and can be moved when you move with no costs of relocations

The differences lie in call costs, both for the caller and the holder of the 1300 or 1800 number.

Account holders of both 1300 and 1800 numbers are charged for all incoming calls. The cost depends on where the call originates from and is charged at the respective rate. Call rates are generally lower for 1300 numbers because the call cost is shared between the caller and the account holder.


There are 3 call origins:

  • Local Calls: calls received from the local area and via landline.
  • National Calls: calls received from outside the local area and via a landline.
  • Mobile Calls: calls received from a mobile phone, anywhere in Australia.


1300 number call costs are shared between the caller and your business.

When calling a 1300 number from any landline in Australia, the caller is charged the cost of a local call. That’s why 1300 numbers are often referred to as Local Rate Numbers. Higher call charges apply when dialing from a mobile phone. They are determined by the mobile telephone company and vary between service providers.

These call charges also apply to the older of the 1300 number and are determined by the service provider of the 1300 number.

1800 number call costs are paid by the business that owns the 1800 number. Callers do not get charged for making the call.

When calling a 1800 number, the call is free when dialed from any landline in Australia. That’s why 1800 numbers are often referred to as Toll Free Numbers or Free Call Numbers.

Prior to ACMA ruling that a free call should be free regardless of the mainstream communication device, calls from mobile devices to the 1800 numbers were generally charged by the mobile carriers and the caller incurred a cost. This has since been changed and all calls to 1800 numbers are free for the caller.

The holder of the 1800 number will be charged for each incoming call and the rates differ depending on the originating call. These rates are determined by the service provider of the 1800 number.

Need more Information?

For more information or to arrange a quote, contact our helpful and friendly staff on 1300 088 088  and they will be glad to discuss your requirements and tailor the best solution to meet the needs of your business.

Our expert team understands telephone inside and out and are committed to helping all business enterprises large and small cut costs whilst still accessing one of the very best virtual phone systems around.

So call today to find our how our SIP Trunk service can be made to work for you!

Our promise

Clients will benefit from our technical proficiency and emphasis on customer service.

Book a Service

Our service includes new telephone system installation and relocation of existing phone systems, supply and maintenance of spare parts, Upgrading of current business phone systems and stock a full range of spare phones for all systems.

Or call us directly 1300 088 088

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Epping VIC 3076

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1300 088 088

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