New VoIP Phone System

New VoIP Phone System

What is VoIP?

VoIP (Voice over Internet Protocol) lets businesses make voice calls using an internet connection, rather than a regular (or analog) phone line.

VoIP lets you experience reduced call costs, removes the need for traditional phone lines and expensive hardware, gives your team greater flexibility to work from anywhere, and simplifies business communications.

Why Do I Need VoIP or Cloud PBX For My Business?

For small business and medium businesses, phone and internet are some of the biggest monthly costs after paying rent. Hosted phone systems or new VoIP phone system  offer a premium quality service and can significantly reduce call and maintenance costs.

Aside from saving on costs, there are many more advantages to new VoIP phone system. The system is easy to setup and configure and lets you connect multiple locations. Advanced features help your business increase productivity while presenting a more professional image.

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Benefits & Advanced Functionality


  • Reduced call costs
  • Easy to setup and configure
  • Increased productivity and mobility
  • Advanced features
  • Easy self-administration
  • Work from any location
  • Hassle free scalability
  • Access from multiple devices
  • Enhanced business communications

Advanced Functionality:

  • IVR menus
  • Voicemail to email
  • Auto attendant
  • Call queues
  • Ring groups
  • Call recording
  • Hold music
  • Emergency failover
  • Advanced reporting

How Does a Hosted VoIP Phone System Work?

Hosted VoIP allows you to make telephone calls using your broadband connection without the overheads of owning and maintaining a phone system in your business. When you make a call, your desktop phone converts your voice into a digital packet ready for transmission over the internet. 

Are Cloud PBX and Business VoIP the same?

VoIP is the phone call technology that lets users make and receive phone calls using the internet. VoIP must be paired with a phone system to make it a complete solution.

Cloud PBX is the full package including VoIP, phone system, handsets, and the support and maintenance to keep the system secure and online.

With an abundance of advanced features, and the ability to scale as needed, Cloud PBX is a cost effective solution that helps businesses increase productivity and collaborate with ease.

New VoIP Phone System

We can both perform the complete installation of a new business VoIP phone system and adjust already established systems, such as by adding or removing team members and installing new handsets, cordless phones, analogue fax adaptors, and on-premise or cloud hosted PABX instances – a cloud hosted PABX, in particular, is useful as it is not locked on to your ISP address and allows phones to function in the event of an NBN outage.

Business VoIP phone system is ideal for businesses that need reliable phone call quality that does not risk incurring surcharges, can enable conference calls, and allows desk-to-desk calling. These systems are also useful for maintaining a clear view of incoming and outgoing calls, enabling transfers to other handsets, and recording the duration of calls for metric gathering, such as those needed in marketing and sales for analysis.

Other features, such as local numbers in any Australian state or location in the world, coaching modes, and call redirect, are also available.

What is a VoIP phone and how does it work?

Before you can understand how VoIP telephones transmit calls over the internet, you have to first understand how VoIP technology works.

Voice over IP technology is actually a set of different protocols working together to replicate telephony functions. Each protocol has a different function but all are working simultaneously in real-time. 

Benefits of VoIP phone system

With an IP phone system, you no longer have to keep VoIP and IP PBX hardware inside your office premises. You can choose to have it hosted so that you’ll get all the enterprise-level functionality you need in a phone system without having to worry about the overhead costs of maintaining a server inside your building.

That’s because modern VoIP-based cloud phone systems ditch the limitations of traditional telephony, allowing computers and other connected devices to place phone calls through the internet. It is able to do so thanks to transport protocols, which are responsible for establishing the connection and making sure data packets reach their destination.

Session Initiation Protocol or SIP

The general purpose of SIP is to set up real-time multimedia sessions between two or more participants over the internet. In VoIP, this protocol is the signaling component of the technology. It:

  • initiates the call (when you dial a phone number) 
  • establishes connection (when the person being called answers the phone), and 
  • terminates the connection (when either of the participants drop the call). 

While there are more complex processes going on to establish these connections, that is basically what SIP does for VoIP. 

Real-time Transport Protocol or RTP

RTP, on the other hand, is the one responsible for carrying multimedia; which in the case of VoIP is voice audio, over the internet. It carries the digital voice audio data packet back and forth during VoIP phone calls. After which, codecs then convert the compressed digital audio data packet to uncompressed audio so that it can be played or heard by the call participants. There are many different types of codecs, which can affect call quality and clarity. TelephonesOnline, in particular, supports G.722 audio codec and OPUS audio codec for HD voice. 

Different Protocols under one VoIP technology

While these are not all the components of VoIP technology, these are the main protocols and elements that work with each other to allow for voice calls over the internet. 

VoIP phones are designed to provide users a regular telephone-like experience by implementing these protocols in real-time. This allows IP phones to deliver IP telephony to users.

Can you use a VoIP Phone as a regular phone?

The viability of VoIP for businesses rely on its ability to replace traditional telephone carriers. If VoIP-based solutions are only able to establish calls with other VoIP-based telephones, then it will not work for most organizations.

While residential VoIP has caught on and is rapidly being adopted by regular consumers, most people are still using traditional carriers for both landlines and cell phones. 

These are the same people that businesses are targeting, so if VoIP cannot connect to regular landlines and cell phones, then it is a no-go for many companies. 

Fortunately, VoIP can connect to regular landlines through gateways.

VoIP Gateways

VoIP gateways allow digital voice calls from VoIP phones to be converted to analog or multiplexed voice data that can be consumed through regular landlines and cell phones. In turn, it is also able to convert analog multiplexed voice data into a digital format so that it can be broken into IP packets, which can then be transmitted through VoIP.

VoIP hardware to maximize your internet telephone usage

As businesses all over the world continue to embrace cloud communications, you should find ways to enhance your internet phone experience. You can make the most out of VoIP technology with any of the hardware listed below.

Better yet, turn to a reputable cloud communications provider like TelephonesOnline. It and companies like it will expertly assess your needs so you save on capital and operational costs. Hosted VoIP solutions call for very little hardware, which means fewer expenses on your end. Because the provider manages your hardware (and software), you can relax knowing you are safe from equipment issues and unimaginable maintenance costs.

Analog telephone adapters (ATA)

With this VoIP adapter, you can place calls over the internet even if you’re using a traditional landline device (and be able to use the same number).

Yes, it’s possible! ATA acts as an interface between your analog phone and your VoIP system, converting analog signals into digital traffic. At first look, this seems like a huge money-saving practice, especially if you want to keep your existing PSTN phones and don’t have enough budget to purchase new VoIP phones.

But the thing is, ATA does not give you access to all the advanced features built in to modern VoIP handsets. As such, some businesses use ATA only as a transitional device until they are ready to purchase their own IP-enabled phones.

Computers and mobile devices

By installing an app (more on this later), you can use your computer or mobile device as a VoIP phone. You get the full functionality of a “regular phone” without having to purchase one. This is a common practice among businesses, as it offers mobility and usability unseen in traditional phone systems. It also gives your employees flexibility because they don’t have to be tied to their office desks all the time.

Apart from the wrong prioritization of QoS, dropped calls can also be attributed to insufficient bandwidth. This is especially the case if dropped calls are frequent during the busiest times in your office.

We provide fixed telephone system, Avaya ring central, NBN Internet, data cabling and more. To know in detail, please browse website or call us at 130 013 1133.

Types of VoIP phones

There are different kinds of VoIP phones available, and each has a specific purpose. Sure, a desk phone would work in a conference setting—but you could be missing important features without a conference phone. This is something to consider if you plan to have a full VoIP deployment for your company.

Hard phones

  • Desk IP phones: This is the standard business VoIP phone that delivers everything you need from an internet phone. Most units have a graphical LCD screen that shows different features like caller ID and call transfer, programmable buttons with speed dialing options, and dedicated speakers and microphones. Some even have touch screens and expansion modules for easier manual routing of calls. The desk phone is connected to your computer or router for connection and power over ethernet cables. Some examples include the Polycom VVX series of desk phones, Yealink SIPT46S, Yealink W60P, and the latest Avaya and NEC voip phones. These desk phones work well as regular phones, as receptionist phones, or as call center phones.
  • Wireless or cordless phones: Wireless phones are essentially portable handsets. They combine the functionality of a regular desk phone with the mobility of a smaller device, allowing you to move freely in your place of business even while on a call. The built-in Wi-Fi enables you to place calls from wherever there is a hotspot.
  • Conference phones: In cases of multi-party phone calls, VoIP conference phones are your best bet. One of the more popular examples is the Polycom soundstation IP now named poly conference phone. You can have multiple callers together, but since the lines are electronically balanced, you can hear and speak with each caller clearly. You’ll be surprised how productive your business conversations can get with a conference calling phone.
  • USB phones: As the name implies, USB phones are plugged directly to your device using a USB jack. They are typically used alongside a softphone so you can use VoIP more comfortably.


  • Softphones are basically software apps installed onto your computer or mobile device so they can be used like a hard phone. In essence, they are virtual phones that are not tied to any physical location. You can connect a USB phone to your computer so you can leverage the softphone’s functionality and features and communicate as you would using a regular phone. Often, softphones running on a computer and coupled with a headset deliver better call quality than VoIP apps on smartphones. But generally, aside from the computer or mobile device, there is no need for other devices or physical phones that require a power adapter or an ac adapter.

What’s a VoIP phone to a business?

A VoIP phone is the digital transport vehicle for phone calls and is, therefore, an integral part of your organization’s network infrastructure. Imagine still using a traditional phone system when almost everyone else—including your competitors—has switched to VoIP. You don’t want to get left behind. Consult TelephonesOnline and learn what kind of VoIP phone would work well with their VoIP-based unified communications solution while meeting the needs of your business!


Clients will benefit from our technical proficiency and emphasis on customer service.

Your New VoIP Phone System Process

Our experts will be there each step of the way:

01 Initial Analysis

We meet with your team to discuss business requirements and get an understanding of day to day communications and preferred call flow structure

02 Solution Proposal

A detailed proposal is provided outlining equipment required, setup costs, and estimated monthly spend

03 Configuration

Handsets and call flows are setup. We can also source professional voice recordings on your behalf

04 Installation

Our expert technicians arrive onsite to setup and test your new system and answer any questions for your team

05 Training

We train staff on day to day use and cover basic configurations so quick and easy changes can be made in-house whenever they are needed

Ready for New VoIP Phone System?

Get in touch with Telephones Online to discuss your business needs. We can help today by offering obligation free advice if you are considering changing your current telephone support company, including which upgrades will work best for your business and NOT your current providers profit margins.

Transition from Traditional Telephony to IP Networking and Collaboration

Over the past decade, the telecommunications landscape has witnessed a significant shift from traditional telephony systems, such as Private Branch Exchange (PABX) and Time Division Multiplexing (TDM), to IP networking and collaboration solutions. This transition has revolutionized the way businesses communicate and collaborate, offering numerous benefits and opportunities for growth. Transition from Traditional Telephony to IP Networking and Collaboration

Transition from Traditional Telephony to IP Networking and Collaboration

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We Provide the Best Service in Industry​

Our service includes new telephone system installation and relocation of existing phone systems, supply and maintenance of spare parts, Upgrading of current business phone systems and stock a full range of spare phones for all systems.

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