Onsite Phone System Support and Service Rates
Looking for professional onsite phone system support? Our expert technicians offer reliable and transparent onsite service rates, ensuring your business communications stay seamless and efficient. With flexible scheduling and years of experience, we provide onsite troubleshooting, maintenance, and upgrades tailored to your system’s needs. Contact us today to experience cost-effective and hassle-free onsite phone support for your organisation.
Onsite Services
At Telephones Online, our qualified service support and cabling engineers provide professional onsite technical services across Australia.
We specialise in efficient, minimally disruptive solutions for your business, including:
- Business Phone Repairs and Fault Diagnosis
- NBN and Line Issue Diagnostics
- Telephone System Repairs and Programming (e.g., extensions, licensing, voicemail, auto attendant)
- Network Router Support (NBN and other service providers)
- Alarm and Security Systems
- PABX over Starlink Solutions
- Fault Resolution for Telstra, Optus, and other providers
- Cel-Fi Mobile Phone Signal Boosters
- PABX Relocation Services
- Multiplexers, TDM, Microwave, and Broadcast Engineering
For urgent needs, we offer Emergency Phone System Rapid Response and Critical Spares Disaster Recovery services nationwide.
Service Rates
All rates are inclusive of GST and apply to labor only, excluding materials or replacement parts unless specified.
Service Type | Rate |
Standard Call-Out Fee | $240 (includes first 30 minutes onsite) |
Subsequent Time | $47.50 per 15-minute increment |
Urgent Call-Out Surcharge | Additional fees apply for same-day or 24/72-hour response (contact for quote) |
Parking Fees (All Locations) | Parking charges will be on-charged if onsite parking is not provided. Free parking will be attempted where possible. |
Rural Zone B (up to 150km) | $150 travel charge |
Rural Zone C (Beyond 150km) | Contact us for tailored rates based on locality |
Additional Notes:
- Non-Contract Customers: Standard attendance within 3-5 business days or as agreed.
- Contract Customers: Service Level Agreements (SLAs) apply as per contract terms.
- First-Time Customers: Credit card details are required for billing unless otherwise authorized.
- Materials: Customers are responsible for the cost of any materials or parts used.
- Variations: Any changes to agreed works must be documented in writing before commencement.
- Business Hours: Standard rates apply during regular business hours. After-hours or 24/7 support incurs additional charges (contact for details).
What to Expect from Our Onsite Service
Choosing TelOnline for your onsite service needs ensures that your business receives fast, professional, and transparent support. Our certified technicians arrive fully equipped to handle installations, troubleshooting, upgrades, or maintenance tasks on most IP-enabled phone systems.
Key Benefits:
- Upfront Pricing: No hidden fees or surprise charges.
- Expert Team: Our highly trained engineers resolve issues swiftly.
- Flexible Scheduling: Book after-hours or urgent visits for minimal business disruption.
How to Book an Onsite Visit
- Contact our team: using the Contact Form or call directly 1300 088 088.
- Describe your requirements: the more detail, the quicker we can help.
- Confirm your preferred date and time: after confirmation, you’ll receive a booking reference.
Not sure if onsite is needed? Reach out for a free, obligation-free assessment
Australian Consumer Law Compliance
Under the Australian Consumer Law (ACL), you are entitled to services performed with due care and skill, within a reasonable time, and fit for the specified purpose. We are committed to transparency in our pricing and service delivery. All rates and conditions are clearly outlined, and any additional charges (e.g., surcharges, materials, or parking fees) will be communicated and agreed upon before work begins. If you have concerns about our services, please contact us immediately at 1300 088 088 or [email protected]
Request Onsite Service
To schedule a technician or request a quote, please complete the form below. We’ll respond promptly to confirm your booking or provide a tailored quote for your needs.
Service Request Form
Why Choose Telephones Online?
Preventative maintenance is key to uninterrupted business operations. Our experienced technicians deliver reliable, high-quality service to keep your communication systems running smoothly. For tailored maintenance schedules or specific service quotes, contact us today.